Shipping Policy

Due to high demand, our 12oz Glass packs will ship within 3 weeks and our 16oz Plastic packs will ship within 4 to 6 weeks. Thank you for your patience!

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

Currently, we are not accepting international shipments due to the high cost of shipping. If you’d like to distribute GLOW® in your country, please email us at wholesale@drinkglow.com

Processing time

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 4 business days.

Shipping rates & timelines

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

Shipping fees

Shipping fees are non-refundable. If you refuse any shipments from drinkglow.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

Delivery policy

If your package is lost or missing, you must contact us within 14 days of the delivery date to be eligible for a store credit or reship. GLOW® does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case-by-case basis.

Delivery claims

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

GLOW® does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Out-of-stock items

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Reserved rights regarding shipping

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, GLOW® reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, GLOW® reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history
• An irregular or excessive returns history of damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, GLOW® reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.